Paperwork & repetitive admin
If your team is retyping details, chasing forms or assembling routine paperwork by hand, we can analyse the steps and explore a better process or a purpose-built digital tool.
Your business systems analyst in Boston
Tell us the problem. We'll design and run the solution.
We find the slow, repetitive parts of running your business, then design practical software, tools and processes to make work flow better — and support the systems behind them.
Step 1 · Your problem
Paperwork piling up, the same information entered twice, or office tasks held together by spreadsheets? Start with the problem that is costing your team time.
Step 2 · Our analysis & design
We map the real process, find the bottlenecks, then design a better way — which may include a custom tool, software, automation or a change to the systems you already use.
Step 3 · Ongoing support
We help put the solution into practice, keep it working and improve it over time. Ongoing managed IT retainers from £295/month, with a 3-hour response target during business hours.
Starting a business?
Everything a new business needs — on one monthly plan
IT support, broadband, phones and web — designed and run for you from day one. Startup bundles from £175/month.
4.9/5 Trustpilot (112 reviews)·15+ years' experience·DBS-checked engineers·3-hour response target·Hiscox insured
How we work
Analysis first. Solutions second. Support always.
We start with how work actually gets done. Where does paperwork build up? Which tasks are repeated? Where are people copying information between systems? We analyse the process, agree what a better way looks like, then design and support the right solution. That could mean a purpose-built tool, a simpler workflow, better-connected systems, or the right mix of business IT. The first conversation is free and there is no pressure.
1. Listen
Tell us what is taking too long, creating errors or getting in the way of good work.
2. Analyse
We follow the process from start to finish and identify the friction points.
3. Design
We shape a practical solution: a better process, a custom tool, or connected systems.
4. Support
We help put it into use and keep the technology behind it running.
Problems first. Technology second.
Make the daily grind work better
We look beyond fixing devices. Together, we can find ways to reduce repetitive admin, smooth out handovers and give your team better tools for the work they do every day.
Tools & business software
We can help shape and build practical software and tools around the way your business works, so information is easier to use and routine tasks take less effort.
Connected business systems
We review the systems your team relies on — including websites, connectivity and phones — and design a joined-up setup that supports the process rather than getting in its way.
Ongoing IT & improvement
Once the right solution is in place, managed IT support keeps the foundations maintained and gives you one familiar team to turn to as your needs change. Retainers from £295/month.
Depending on the problem, a solution may include SoGEA or fibre broadband, VoIP telephony, web systems, managed IT support or PAT testing — designed as part of the wider answer, not pushed as disconnected products.
Start with the problem
Tell us what's slowing work down
Share a little about the task or process you want to improve. This is a no-obligation request for a conversation, not an instant quote or a commitment to buy.
- 1.Tell us what’s getting in the way. Use the short form to describe the task, current bottleneck and what better would look like.
- 2.We review it and contact you. We’ll clarify the problem, who’s involved and whether a focused workflow review is a good fit.
- 3.You get a written scope and price. Nothing starts until you’ve seen the proposed work, deliverables, timing and cost and chosen to proceed.
A clear first step
Single-workflow review · £495 fixed
We’ll focus on one process: a discovery session, a simple map of how it works today, and written recommendations for improvement. If you’d like us to analyse more than one process, we’ll provide a separate quote.
Step 1: Tell us about it ↓The fixed price for this single-workflow review is £495. Any wider analysis or implementation work is quoted separately before you decide to proceed.
After we build your solution
Keep your business tool working well
For software or tools EB has developed, Solution Care keeps the specific solution maintained and supported. A single solution starts from £195/month. It covers the software itself — not device repairs, general computer support or an IT helpdesk.
Support for multiple tools or a more complex solution is scoped to the system and quoted clearly. Monitoring, updates, backup checks where relevant, incident response and any small-change allowance are agreed in writing. New features, larger changes and repairs are scoped separately.
Keep this distinct from the helpdesk retainer
One developed solution
From £195/month
Ongoing care for one specific software tool EB developed. No repair work or general IT helpdesk.
Multiple tools or a complex solution
Tailored quote
We review the solution and agree the support scope, response expectations and price before work begins.
Clear, published starting prices
Retainer support for your tools, software & helpdesk
The monthly retainer is there to support the tools, software and processes we help put in place, alongside an IT helpdesk for day-to-day issues. These are EB IT Support's published starting prices; we confirm the agreed support scope, allowances and response targets in a written proposal before you decide.
Essential retainer
£295/month
Support for the agreed tools and software we develop for you, plus a defined monthly IT helpdesk allowance. Repair work is not included.
- ✓ Up to 10 support tickets per month
- ✓ 1 on-site visit per month
- ✓ Email and phone support
- ✓ Basic system monitoring and security patching
- ✓ Monthly reports and 90-day warranty
- ✓ 4-hour response target during business hours
Professional retainer
£595/month
More support for your agreed tools and software, plus the IT helpdesk, with a faster response target and extended hours. Repairs are separate.
- ✓ 2-hour response target
- ✓ Extended support hours
- ✓ Monthly retainer pricing
- ✓ Scope and service allowance agreed after we review your setup
Enterprise retainer
£1,195/month
For organisations that need broader support for their agreed systems and helpdesk, with a faster response target and 24/7 coverage. Repairs are separate.
- ✓ 1-hour response target
- ✓ 24/7 support coverage
- ✓ Monthly retainer pricing
- ✓ Exact scope agreed in a tailored proposal
Other support packages
Choose the support that fits
These are separate from the business systems retainers above. Remote support is for day-to-day IT help; Solution Care is for the specific software and tools EB develops for you.
Basic remote support · per user
£32/user/month
A familiar helpdesk for your team’s day-to-day remote support needs, without a full business systems retainer.
6-month rolling contract. On-site call-outs are separate and discounted for plan customers.
Ask about per-user supportBasic remote support · per device
£22/device/month
Remote support for a registered business device, with one local team to contact when you need help.
6-month rolling contract. On-site call-outs are separate and discounted for plan customers.
Ask about per-device supportDiscounted on-site call-out
£65/hour
A reduced call-out rate for customers on a remote support plan. Add mileage at £2.50 per mile, with the first 5 miles included.
We confirm the route, estimated mileage and any minimum charge before a visit is booked.
Request a support quoteFull managed IT · per device
£65 per device / month
The broader managed service: cover follows the equipment and includes remote support, on-site call-outs, monitoring, patching and security cover, subject to the written proposal.
Full managed IT · per user
£75 per person / month
The broader managed service follows each person across the devices they use, including personal devices. VoIP extensions are available as an add-on at £8 per user / month.
Prices and response targets are based on EB IT Support's published pricing and service information. Final scope, allowances, hours and any third-party costs should be confirmed in the written proposal. New or renewed managed IT contract pricing is fixed for the first 12 months; after that, any increase requires at least 30 days' written notice.
See current published details ↗Startup bundles — a ready-made starting point
Proof of the model, from £175/month
Startups are a clear example of the model: understand what a new business needs to get moving, put the essential systems together and provide one familiar team for ongoing support. For established businesses, we take the same problem-solving approach to the everyday processes that need to work better.
- ✓ Business IT support
- ✓ Broadband & connectivity
- ✓ VoIP phone system
- ✓ Website & hosting
One plan, from day one
£175/month
Startup bundles from — transparent pricing, no hidden fees.
As your business grows, a managed IT retainer can support the systems and tools we design, alongside an IT helpdesk from £295/month.
Your next steps
Tell us what needs to work better
1. Describe the problem. 2. We review it and contact you. 3. You receive a written scope and price. You decide whether to proceed — no pressure.